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Terms & Conditions

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By accessing, using, or engaging with our services, including mental health support, disability advocacy, NDIS coordination, and legal advocacy, you agree to the following Terms and Conditions.

 

Please read them carefully.

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Nature of Services 

 

Mind Over Matter Solutions provides:

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  • General support in mental health and wellbeing

  • Disability advocacy and assistance navigating the NDIS

  • Coordination of supports under NDIS plans

  • General information and advocacy related to legal systems (not legal advice)

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Important Disclaimer

 

All services, including any advice provided, are of a general nature only. They do not constitute legal advice, psychological diagnosis, or treatment. You should consult qualified professionals for legal, medical, or clinical support where required.

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Eligibility to Use Our Services

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You must be:

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  • At least 18 years of age, or

  • Engaging with our services on behalf of a person with appropriate consent or legal authority

  • You agree to provide accurate and complete information and to update us if your circumstances change.

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Client Responsibilities

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By engaging with our services, you agree to:

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  • Treat our staff, volunteers, and other clients with respect

  • Provide accurate, relevant, and honest information

  • Comply with your service agreement (if applicable)

  • Attend scheduled appointments or provide timely notice if you need to reschedule

  • Maintain the confidentiality of any group session participants (if applicable)

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Privacy and Confidentiality

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We are committed to protecting your privacy and handling your personal and sensitive information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

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Confidentiality will be maintained except where:

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  • We are required by law to disclose information (e.g., risk of harm, court order)

  • You provide written consent to share your information

  • There is a duty to warn or protect in circumstances involving serious risk

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Limits of Liability

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To the maximum extent permitted by law, Mind Over Matter is not liable for any loss, damage, or injury arising from:

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  • Reliance on information provided through our services

  • Interruptions or delays in service delivery

  • Actions taken based on general guidance or referrals provided by our team

We make no warranties as to the accuracy, completeness, or suitability of any advice or materials provided.

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Service Changes and Availability 

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We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, including:

  • Service offerings

  • Appointment availability

  • Website content or access

Where possible, we will provide reasonable notice of any significant changes.

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Website and Online Services

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If you access our website or digital services:

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  • Do not use it for unlawful purposes or to transmit harmful content

  • You acknowledge that while we take reasonable precautions, we cannot guarantee the site will be free from viruses or security threats

  • Any third-party links provided are for convenience only; we do not endorse their content

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Intellectual Property

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All content on our website, including logos, text, images, documents, and resources, is the property of Mind Over Matter Solutions unless otherwise stated. You may not copy, reproduce, or distribute this content without written permission.

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Complaints

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We welcome your feedback and are committed to resolving complaints fairly. If you wish to raise a concern:

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Contact:


Mind Over Matter Solutions connect@mindovermattersolutions.com.au


0400 810 xxx
 

If you are unsatisfied with the outcome, you may escalate your concern to an external body, such as the NDIS Commission or the Office of the Australian Information Commissioner (OAIC).

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Governing Law

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These Terms and Conditions are governed by the laws of the relevant State or Territory of Australia in which our service is based. Any disputes will be subject to the exclusive jurisdiction of the courts in that location.

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Updates to These Terms

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We may update these Terms from time to time. Continued use of our services after changes are posted constitutes your acceptance of those changes.

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