Privacy Policy

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Mind Over Matter Solutions is committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and safeguard your personal information, particularly in the context of our services in mental health support, disability advocacy, legal advocacy (non-legal advice), and NDIS coordination.

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What Information We Collect

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We may collect and hold the following types of personal and sensitive information:

• Full name, date of birth, gender

• Contact information (email, phone number, address)

• Emergency contact details

• Health information and medical history

• Disability-related information

• Information about your support needs or NDIS plan

• Information relevant to any advocacy matters you raise with us

How We Collect Your Information

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We collect personal information through:

• Direct interactions (e.g., phone calls, emails, face-to-face meetings)

• Online forms or our website

• Referrals from health professionals or other service providers (with your consent)

• Participation in programs, services, or feedback surveys

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Why We Collect Your Information

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We collect and use your information to:

• Provide you with general mental health, disability, and advocacy support

• Coordinate and assist with your NDIS plan

• Respond to your enquiries and support requests

• Improve our services and communication

• Comply with our legal and professional obligations

• Any other personal information you provide when interacting with us

Important Note:

All information and guidance provided by our organisation is of a general nature only. It does not constitute legal advice and should not be relied upon as such. We recommend you seek formal legal advice for legal matters. Our role is to provide you with information relating to processes, expectations and supporting your mental health throughout.

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Disclosure of Your Information

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We may disclose your personal information to:

• NDIS and government agencies (with your consent or as required by law)

• Other service providers or health professionals involved in your care

• Our staff, contractors, or partners who support service delivery (on a need-to-know basis)

• As otherwise required or authorised by law

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We do not share your information with third parties for marketing purposes.

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Data Storage and Security

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We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.

This includes:

• Secure physical and electronic storage

• Access controls and staff confidentiality agreements

• Regular data and cybersecurity reviews

Accessing and Correcting Your Information

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You have the right to:

• Access the personal information we hold about you

• Request correction of any inaccurate, incomplete, or outdated information

Please contact us in writing if you wish to access or update your information.

Use of Our Website

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When you use our website, we may collect basic information such as:

• Your IP address and browser type

• Pages visited and time spent on the site

We use this data to improve website functionality. We do not attempt to identify users unless required by law.

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Making a Complaint

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If you have a privacy concern or complaint, please contact us first. We will aim to respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect upon publication.

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